Services
We provide top quality services related to the implementation and operation of the TWIST INSPIRE ERP software. We have over 10 years of experience with the implementation of corporate systems in medium and large enterprises, and our customers are guaranteed the expected service quality. We guarantee a timely and adequate supply of the services ordered.
The range of our services includes:
- a start-up analysis and project design;
- a professional implementation of the TWIST INSPIRE software;
- user training;
- user consulting;
- Hotline – customer support via telephone and email, remote administration;
- guaranteed TWIST INSPIRE service;
- continuous development and upgrading of the TWIST INSPIRE ERP software;
- incorporation of legislative changes into the TWIST INSPIRE ERP software;
- generation of customized printouts and reviews;
- generation of reporting packages and analyses for international corporations;
- programming of new functions and customized submodules;
- programming of interfaces for third-party software (EDI, VAT, INTRASTAT, homebanking, B2B, XML2EDI, e-shop).
Our customers who have been with us for many years appreciate our personal approach to service supplies. More details can be found in the section of References.
Start-up analysis
We recognize that an investment into procuring an information system is a very important decision with a long-term impact on the success of your company. Therefore, BEFORE THE SYSTEM’S ACQUISITION, we would go through all your requirements and expectations from the new system, and together, we would look for the best solution for you.
Implementation
The information system’s implementation is divided into several stages. First of all, it is about the technical aspects of installation on servers and stations, data conversion, user training, generation of printouts and reviews, working environment configuration in TWIST INSPIRE ERP for individual user, and an overall control over the first real-life run of the system. The scope and length of each stage is different subject to the size of the organization and complexity of works performed. TWIST INSPIRE’s implementation can be done in several hours or days in a simple environment, or a time schedule is prepared for complex installations.
Support
Our philosophy is to provide top quality customer service making use of the many years of our experience. We are proud to say that our customers rely on us, and we put our best efforts into bringing full satisfaction to all our customers.
Customization
Our experience shows that even the most sophisticated program with rich functions, if supplied in a single standard version, is unable to meet the special needs of some customers. If this is the case, we are able to develop a customized version of TWIST INSPIRE ERP that accommodates to your special needs. So far, we have launched over 20 customized versions.