Support
Our philosophy is to provide top quality customer service making use of the many years of our experience. We are proud to say that our customers rely on us, and we put our best efforts into bringing full satisfaction to all our customers.
Top quality customer care
The very basis of being able to provide quality maintenance services is to be fully acquainted with our customers’ operations. Hence, each customer is assigned an account consultant who is with the customer from the point of implementation and for the years to come, and who manages any adjustments or implementation of new functions in the TWIST INSPIRE ERP software.
After the implementation is finished, you can turn for advice to the Hotline Service where questions of day-to-day operations are discussion and customers’ queries are answered, or as the case may, the system continues to be developed according to the customer’s requirements. With remote administration, it is possible to make immediate adjustments in the system and to respond flexibly regardless of the physical distance between our headquarters and the customer’s facilities.
We are ready and well equipped to adjust to each customer’s requirements for data processing and assessment.
The customer’s requirements are recorded in detail in our special file of ideas and requirements, and taken into consideration when developing upgrades of the system. TWIST INSPIRE ERP is able to respond to new requirements and needs generated by developments in the business environment, and thus, the system continuously maintains a high use value.